https://www.nadimtuhin.com/blog Staff engineer and tech lead with 10+ years shipping production systems. Open to remote Staff and Tech Lead roles. en-us nadimtuhin@gmail.com (Nadim Tuhin) nadimtuhin@gmail.com (Nadim Tuhin) Wed, 07 Oct 2026 00:00:00 GMT https://www.nadimtuhin.com/blog/pathao-tickets-replacing-zendesk https://www.nadimtuhin.com/blog/pathao-tickets-replacing-zendesk Zendesk cost Pathao about $1,000 a month, and adding chat and automations would have cost far more. We patched an open source helpdesk instead and got ticketing, live chat and tag-based automations for around $300 a month. Wed, 07 Oct 2026 00:00:00 GMT nadimtuhin@gmail.com (Nadim Tuhin) open-sourceself-hostingcustomer-supportcost